General terms and conditions

General terms and conditions webshop Freespirit Horse Art

These general terms and conditions contain a number of basic rules for us as a webshop and for you as a consumer. If you place an order with us, you agree to the following terms and conditions

Our identity
Freespirit Horse Art
Am Kellerbrunnen 3, 97647 Hausen, Germany.
Access : Monday to Saturday / during office hours.
E-mail address: info@freespirithorseart.com
VAT identification number: DE323913513514
Bank account number: IBAN: NL69 KNAB 0741 2294 98, BIC: KNABNL2H

Contact
You can reach us by email. We will try to answer this within 24 hours. This period may vary if we are present at fairs or when giving a workshop. Telephone contact is possible after the request for this and is provided by social media message or mail

Delivery time
We aim for a maximum delivery time of 14 days. Unexpected events not included. 

Warranty
Our products are made with the utmost care and from the highest quality materials. It is of course possible that something has not arrived quite right after shipment or that there is an error in the product.
Please contact us directly so we can solve the problem.
Products that break during or after use are not covered by the warranty. Under normal use, our products will last for years.
We therefore recommend that you handle products with rhinestones, beads and other extra decorations carefully, as this will make the product more vulnerable. Getting stuck or sanding can lead to damage.
For a solid workout, a basic specimen without beads or strass is better suited. Also applied feather clips should be removed before the start of a workout. Our rope is very resistant to weather influences, but this does not apply to beads, charms, clips and dream catchers. These are sensitive to this.  Basic products regardless of the type of nose hanging, can be washed at 30 degrees in the washing machine, preferably in a laundry pouch. Of course, the feathers can’t stand this. Products with metal closures should be dried well after washing and sprayed with a moisture-removing spay, e.g. on a silicone base.
If something is broken, please report this to us. We will then assess whether the product can be repaired by us. At shipping costs we will repair your product for free.

Right of withdrawal
When purchasing products, you do not have a cooling off period of at least 14 days. Our products are specially made to your wishes and are therefore unique and made on request The cancellation of your order after placing and paying the order is therefore no longer possible. Also a refund of a payment made is just possible.

Exchange
We advise you to measure the correct size before placing your order, in accordance with the method of measuring indicated by us. Exchange is only possible if we have delivered the wrong size and / or color. The product in question must be unused and clean at the time of exchange and a rope halter may not be modified by moving knots itself! 
Exchange is only possible within 7 days after receipt of the product and after contacting Freespirit Horse Art about this. Please send us an email with the order number. By email we will then assess whether it is possible to exchange.

Return
Because all our products are made according to your instructions and/or specifications, it is not possible to return a delivery. Only if there is a wrong product delivered, then a product can be returned after consultation.

Shipping
All products can be shipped, we do this in the way you choose.
When sending small products such as a photographer’s necklace, clip. drawing collar or bracelet you can choose to send a letter. These shipments are at your own risk. You will not receive a Track&Trace number. If you choose for a parcel shipment you will receive a Track&Trace so you can follow the parcel yourself.
Shipping costs are for the buyer and are automatically calculated via our webshop.
Do you want a smaller order but with parcel (and Track & Trace) please contact us!

A package for outside Germany is usually delivered in 5 working days. Is a package after notice of shipment after 2 weeks still not there, please contact us. If we have waited longer than a month, we can unfortunately do more with it, because then it can no longer be investigated.

If there is no message from you, we will assume that a package has been delivered.

Prices
All prices mentioned on this website are without VAT.

Payment
Payment can be made via iDEAL, PayPal, Applepay, credit card or a regular bank transfer.
When you close your order, you automatically go to the payment page. If you don’t get this, please let us know by email, so we can send the confirmation and the invoice again manually.

Use of our products
Freespirit Horse Art is not responsible for any damage caused by the use of the Freespirit Horse Art products. Always use the products with common sense. Do not attach a horse to a rope halter or let it walk in the meadow with a rope halter without supervision. The rope of our rope halters has a breaking force between 550 – 600 kg. and will therefore not or hardly break.

Right of withdrawal on delivery of products
When purchasing products, you do not have a cooling off period of at least 14 days. Our products are specially made to your wishes and are therefore unique and made on request The cancellation of your order after placing and paying the order is therefore no longer possible.

Right of withdrawal at registration and/or reservation of a workshop
1. In case of registration and/or reservation of a workshop, the starting date of which is determined at the time of the conclusion of the agreement, there is the possibility of revocation/cancellation until the period of 3 weeks before the start of the workshop has started.
2. In case of cancellation less than 3 weeks before the start of the workshop, 20% of the administration costs per individual registration will be charged or, in case of a collective booking, these costs will be calculated on the basis of the total amount calculated on the basis of the number of participants stated at the time of reservation.

Amendments to the general terms and conditions
1. Amendments to these general terms and conditions shall not enter into force until they have been published in an appropriate manner. In the event of applicable changes during the term of an offer, the most favourable provisions will apply to you.